Refund, Returns and Warranty Policy

Overview: 30-Day Return and 1-Year Warranty

We provide 30-Day return, refund and up to 1-Year free warranty. If 30 days have passed since the day of order delivery, we can’t offer you a full refund or return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Event prizes, accessories, and wear-and-tear parts

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Free Return, Exchange and Full Refund Eligibility

You may be eligible for a free return, replacement, exchange or get a refund, if your item has one of the following issues:

Damaged or defective
Does not work properly
Wrong items
Significantly different from the product description
The color, style, pattern, or specifications are clearly incorrect
For loss and return due to other reasons such as security check, lost transportation, sending to the wrong address, etc., we provide a full refund unconditionally.

Please note: Due to lighting, photography, screen settings, and production batches, the actual color of some products may vary slightly from the product images. Minor color differences are normal and are not considered a quality issue.

For loss and return due to other reasons such as security check, lost transportation, sending to the wrong address, etc., we provide a full refund unconditionally.

Non-Quality 30-Day Return Requests

If you’re not satisfied with the items you received, For new, unused, unopened, and non-customized items that do not affect resale, we accept returns within 30 days of delivery.

For non-quality (Unused) return requests:

The buyer is responsible for the return shipping cost, The specific fee should be based on the express company you choose.
The item must be returned to our designated return address
The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Once we receive and inspect the returned item, we will process the refund
Original shipping fees, if any, are non-refundable unless the return is caused by a quality issue or our error

Refund for Abandoned/Refused Packages

For Shipped and Returned: products returned by customers due to insufficient address, incorrect address, undeliverable address, unable to contact the customer, etc., If the customer needs a refund, we may be charged a 5% process fee and shipping costs.

For Abandoned/Refused Packages: If a recipient refuses to pay local taxes or customs fees, causing the courier to return or destroy the package, no refund will be issued.

Cancellation for unshipped orders:

Please contact us as soon as possible if you wish to cancel your order. We will issue a full refund as long as the order has not been shipped.

Warranty Policy

We provides 1-Year warranty coverage for eligible products.

Warranty Period

Fragile, breakable, second-hand items or items valued under $20 USD: 30-day free warranty
Electronic products (valued above $20 USD): 1-year free warranty from the date of purchase
Accessories, giveaways, free gifts, reward items, and promotional items: not covered by warranty

The warranty applies only to factory defects that affect the normal function of the product.

The warranty does not cover:

Damage caused by misuse, accident, negligence, improper operation, or unauthorized repair
Normal wear and tear, cosmetic damage that does not affect product function
Damage caused by water, impact, improper charging, improper storage, or external factors
Accessories, giveaways, free gifts, or promotional items

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@funiquetech.com.

Exchanges

We only free replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@funiquetech.com .

Return, Refund & After-Sale Process:

📢 Crucial Step: All customers are strongly advised to record a continuous unboxing video when opening their package for the first time. This video serves as necessary proof for any insurance or after-sales claims.

If your item arrives damaged, defective, incorrect, or unusable, please contact us within 30 days of delivery.

please email us at support@funiquetech.com with:

1. Subject Line: [After-Sales Claim] Order #XXXXXX

2. A clear description of the issue

3. Photos of the package, shipping label, and all items received

4. An unpacking video of the sealed package, if available

If the issue is confirmed and caused by manufacturing defects, shipping damage, or our error, We will provide a suitable solution, may include a free replacement, exchange, full refund, or partial refund.This will depend on the product type, issue, and supporting evidence provided.

For missing item claims, an unpacking video may be required to help us verify the issue. Once confirmed, we will arrange a replacement, refund, or other suitable solution.

For wrong items, We will decide whether the incorrect item needs to be returned.

You will be responsible for paying for your own shipping costs only for non-quality returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the shipping time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.